#Shorehealthcareheroes: Care Management

Christine Sengco, Care Management Assistant, Olga Richman, Business Associate, Joann McCann, RN Care Manager and Gerri Yollin, Business Associate

May 08, 2020

Shore Medical Center’s Care Management team is in a battle behind the scenes, working daily to coordinate care with physicians, nurses, mental health, insurance companies, and family and friends of our patients.  Our team receives constant input from stakeholders with vastly different viewpoints, and it’s their job as #shorehealthcareheroes to bring all of that information together to ensure the best interest of their patient is being served.

Care Management is a team of 23 and they have a presence in every area of the hospital.  SMC’s Care Management team is made up of a Physician Advisor, Director, RN Care Managers, Social Workers, Business Associates, Care Transitions Coordinator and a Care Management Assistant.

Members of our Care Management team are often unsung heroes, but during this time, Care Managers and Social Workers are managing more complex cases than ever. 

“Our team sits in a unique position during a public health crisis, one that is often overlooked,” added Bracey. “From offering emotional and mental health support to educating the larger community, the different roles in Care Management entails navigating what is often a complex and evolving situation.”  

COVID-19 has certainly increased the challenges of discharge planning. In addition, our Care Managers and Social Workers continue to assess and plan with the patient and family, to secure services following discharge, such as home health care, hospice, rehabilitation, skilled care, durable medical equipment and transportation.

“This dedicated group of professionals come to work every day showing up with humility while giving their best help to people who are most vulnerable,” said Christine Bracey, Administrative Director of Care Management. “I am very proud to work with a team that is dedicated and compassionate about the safety and well-being of our community and each other.”

We thank all members of our Care Management for the great work they are doing:

  • Physician Advisor-Dr. Charles Dennis, MD
  • Administrative Director-Christine Bracey, MSW
  • Business Associates-Gerri Yollin, Olga Richman
  • Care Transitions Coordinator-Dana Brock
  • Care Management Assistant-Christine Sengco
  • RN Care Managers-Nancy Burton, Donna Heuman, Lyn Mason, Joann McCann, Roseanne Onofrio, Lisa Polito, Vicki Presti, Maura Schmidt, Patty White
  • Social Workers-Cheryl Bargull, Faith Bliss, Patty Costello, Tracy Fooks, Jen Hand, Kathy Krawczyk, Maggie Mammano, Jen Rynkiewicz, Taylor Tapp