Emergency Room Registrars Edna Keels and Jaime Hubbard
Shore Medical Center’s registrars are often the very first people you meet when coming to the hospital for care, either the ER or outpatient testing. They are the ones who collect your personal information, provide you with your hospital bracelet, and produce your medical charts. If you’ll be admitted to the hospital, registrars will also speak with you or your family member to get the information the hospital staff needs to care for you.
While registrars may not be healthcare providers, they truly serve as the front line of care and are vitally important members of the Shore healthcare team. Shore’s registrars pride themselves on being professional, courteous and compassionate – qualities that help ease a patient’s mind the moment they arrive.
Laura Harvey, Director of Access Management, oversees the registration and admissions teams. She and the access management managers are proud of their 40-plus registrars and their dedication and teamwork in the face of COVID-19.
“They’ve come to work without question. Like most, they're anxious and worried about exposure to the virus, but they have prioritized their commitment to the patient and the community, and they work together every day to ensure patients have access to the care they need.”
In the ER, our registrars are led by manager Liz Barretta and together they support the clinical team 24/7. In addition to information gathering, they also work closely with the triage team to move patients out of the waiting area so they can get treatment as quickly as possible. In the outpatient testing area, led by manager Kristin Amarando, whether you’re coming in for blood work or an MRI, they’re also collecting your information and ensuring you are seen in a timely fashion.
COVID-19 has certainly challenged the registration process. Patients might be exhibiting COVID symptoms at either registration area, but more often the ER. In the ER, registrars are stationed in a high-risk area. They must find ways to access patients to gather their vital information, even when the patient is in isolation in the respiratory unit. They wear masks and gloves because anyone with respiratory symptoms could be someone with COVID-19.
“They really are right in the trenches,” Harvey says. “And because of the nature of the virus, anyone could be a carrier – even if they just come to the ER for stitches, they could have COVID but just might be asymptomatic. They balance protecting themselves with doing the right thing for every patient, and they’re doing a great job.”
Registrars are also involved in the admission process when a patient needs to be hospitalized in an inpatient unit. Before COVID-19, the registrars would just need a few pieces of information about the patient to place them in the right unit. But now, they work with an admitting doctor, nurses and teletracking tools to evaluate the patient’s reported symptoms and determine if they need an isolation room.
Harvey believes this experience has strengthened her team and heightened the important role they have in supporting their coworkers, patients and each other.
“We’re so proud to be a part of the Shore family, and we’re so grateful for the support and appreciation we have received from the community.”